Shipping within India

Orders are shipped across India, and shipping costs and timelines may vary depending on your location.

• Ready to ship pieces are usually packed and dispatched within 5-7 days of your order.

• You'll receive a tracking link via email once your parcel is on the way.

• Custom orders are made on request, and timelines will be shared indiviually based on the nature of the piece.

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International Shipping

At this time, international shipping is not available.

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Returns & Refunds

Each piece is handmade with care, and due to the fragile nature of the ceramics, all sales are final. This includes both shop purchases and custom orders. Returns and refunds are not accepted.

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If your order arrives damaged

Despite careful packaging, if an item arrives damaged during shipping, please follow these steps.

Unboxing video: A continuous video recording of the unboxing process is mandatory to verify any damage. Please ensure the video clearly shows the package being opened and the item.

Report within 24 hours: Please email the unboxing video along with clear pictures of the damaged item within 24 hours of delivery. Requests submitted after this cannot be processed.

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Replacements:

I'm happy to remake the piece for you. Please note:

• Shipping costs for replacements are the customer's responsibility

• As every piece is handmade, it may take a few weeks to recreate and dispatch your item.

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Thank you for your support and understanding.

Each order means a lot and directly supports the time, care, and love put into every handmade creation.

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